Meaning of "Include Guest Fees"
When editing an event or scheduleable event package I see that under the Online Booking tab you have a radio button that says:
Include Guest Fees? Yes/No.
What does this mean and why would I want to include additional guest fees into the event package?
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Support Staff 2 Posted by Justin Falls on 21 Feb, 2012 11:23 PM
Karl - if this field is set to "no", your customer will not see the event price or any fees associated with add on items. 99.9% of the time, it will be marked as "yes".
3 Posted by khalder on 21 Feb, 2012 11:26 PM
I see the help doc explanation as:
"Chose Yes to include the prices associated with the add on products. This will also ensure the order total is automatically updated as the customer adds items to the order."
I guess I was curious about why it's called "Include Guest Fees" and under what circumstances might I want to set it to "no".
I'm quite sure that there's a very good reason behind how the system is designed. I'm trying to understand all the little details in order to make the most use of the system.
Support Staff 4 Posted by Scott Drummond on 21 Feb, 2012 11:51 PM
We have two different areas to collect guest counts... Expected guest counts and actual guest counts. You can put any number you want in the expected guest count. When yo put a number in the actual guest count this will trigger the additional guest fees if any.
The include guest fees is a way for you to make the online booking put the number of guest the person is requesting into the ACTUAL guest fees.
In theory this will force the invoice to reflect the additional fees if their guest count number would have triggered the fee.
For example if you set "include guest fees" to NO the customer can put any number of guests in (up to the maximum allowed) and the base price will remain the same.
If you are running a per person party you will always use the YES include guest fees because your party price is based on the guests that are attending and the only way to trigger the fees is to put the number of guest into the ACTUAL guest count field.
Scott Drummond closed this discussion on 21 Feb, 2012 11:51 PM.
Scott Drummond re-opened this discussion on 21 Feb, 2012 11:54 PM
Support Staff 5 Posted by Scott Drummond on 21 Feb, 2012 11:54 PM
Often people will say they are inviting 30 guests but they only expect 18 to show. The base price might include up to 20. If you say YES they will be charged the $10 additional for guests 21-30 and the customer could potentially be upset by the high price as they do not expect to go over the 20 guest cap.
So setting it at NO lets you just charge the base price and you can put the actual guest count in when you do the confirmation call 3-5 days before or you can put the actual guest count in at checkout before they pay.
Support Staff 6 Posted by Scott Drummond on 21 Feb, 2012 11:57 PM
You will also want to check YES for include guest fees if you have a scheduleable event package that include an item that is adjustable by guest count. The guest count it is talking about is ACTUAL GUEST COUNT and that till remain at zero unless you say YES include guest fees.
Scott Drummond closed this discussion on 21 Feb, 2012 11:57 PM.